Lowe's Home Improvement in Northfield, OH Open now

Reviews about Lowe's Home Improvement

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  April 13, 2020, by Rebecca Rentfrow
  I ordered a small freezer and was told it would take 2-3 days to deliver once the order was received in the store. It came in to the store on 12/13/17. The earliest delivery date was 12/29/17. Then I find out they are unable to give me a time until the day of delivery, which keep in mind, is a weekday. Customer Service was rude during the entire call, and was short with me about asking for a delivery timeframe that is provided a day in advance. This made the delivery situation even worse. I live 1.5 miles away from the store and can’t get a small appliance delivered until 1/6/18 because of reasonable expectations for a delivery window during the week. Unbelievable.
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  March 29, 2020, by joe streibel
  Absolutely the worst customer service and special ordering I've ever experienced. Took. Five weeks to get my special ordered deck boards that were supposed to be there in 2 weeks and when they came in four were damaged. Four managers Tons of lies and now this. Week 6 and still no replacement boards. If you're even thinking about special ordering from this store you need to have your head examined!!!